Privacy Policy

Privacy Policy for Neurocentre

Last updated: July 2026

1. Introduction

This Privacy Policy explains how Neurocentre (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you use our website or engage in our consultation services. We are committed to safeguarding your privacy and complying with the UK GDPR, Data Protection Act 2018, and the Data (Use and Access) Act 2025. 

2. Who We Are

Data Controller: Neurocentre, SEND Retailer and advise and support centre Registered Address: 5 The Arcade, Letchworth Garden City, Hertfordshire, SG6 3ET Contact Email: info@neurocentre.co.uk Phone Number: 01462239353

3. What Personal Data We Collect

We may collect and process the following types of personal data:

Website Users

• Name
• Email      address
• Phone      number
• IP      address and browser information
• Website      usage data (pages visited, interactions)
• Contact      form submissions

Consultation Clients

• Name,      address, and contact details
• Information      shared during consultation (e.g., family context, child information,      professional concerns)
• Booking      and payment information
• Notes      taken during sessions
• Email      or message correspondence
• Any      documents you choose to provide

Special Category Data (if applicable)

We may process special category data (e.g., health or SEND‑related information) only with explicit signed consent or where legally permitted. 

4. How We Collect Your Data

• Through      website forms
• Through      email, phone, or messaging
• During      consultations
• Through      cookies and analytics tools
• When      you provide documents or information voluntarily

5. Why We Use Your Data (Lawful Bases)

We use your data for:

• Providing      consultation services (Contract)
• Responding      to enquiries (Legitimate interest)
• Managing      bookings and payments (Contract)
• Sending      essential service updates (Legitimate interest)
• Maintaining      records for legal or safeguarding purposes (Legal obligation)
• Improving      website performance (Legitimate interest)
• Marketing      communications (Consent)

6. How We Use Your Data

Your data may be used to:

• Deliver      consultations and follow‑up support
• Prepare      reports or summaries you request
• Manage      appointments and communication
• Improve      our website and services
• Maintain      internal records
• Comply      with legal requirements

7. Cookies & Website Tracking

Our website uses cookies to:

• Improve      user experience
• Analyse      website traffic
• Remember      user preferences

You can disable cookies in your browser settings.

8. Data Sharing

We do not sell or share your data with third parties for marketing. We may share data only with:

• Payment      processors (e.g., Stripe, PayPal)
• IT      service providers (secure hosting, email services)
• Safeguarding      or legal authorities, only when legally required

All third‑party processors must comply with UK GDPR.

9. International Transfers

If any service providers store data outside the UK, we ensure appropriate safeguards (e.g., adequacy regulations or standard contractual clauses). 

10. Data Retention

We retain data only as long as necessary:

• Consultation      records: typically 6 years (professional practice standard)
• Website      enquiries: 12 months
• Financial      records: 6 years (legal requirement)
• Special      category data: retained only as long as needed for service delivery

11. Your Rights

Under UK GDPR, you have the right to:

• Access      your data
• Correct      inaccurate data
• Request      deletion
• Restrict      processing
• Object      to processing
• Withdraw      consent
• Request      data portability

To exercise these rights, contact us at info@neurocentre.co.uk

12. Security Measures

We use:

• Encrypted      devices
• Secure      password‑protected systems
• Restricted      access to consultation notes
• Secure      cloud storage
• Regular      data protection reviews

13. Children’s Data

If consultations involve children or young people, we collect information only with parental or guardian consent and handle it with enhanced safeguarding measures. 

14. Complaints

If you have concerns about how your data is handled, you can contact us on the details below.

15. Contact Us

For questions about this Privacy Policy or your data:

Email: info@neurocentre.co.uk Phone: 01462-239353 Address: 5 The Arcade, Letchworth Garden City, Hertfordshire, SG6 3ET